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General conditions

At TORRA 312 ACTION SL (hereinafter, OOOFF) we strive to make your shopping experience as simple and intuitive as possible. To be able to purchase you must be over eighteen (18) years of age, select the product you fell in love with and add it to the Cart to be one step closer to having our products with you.

Once you have selected all the desired products, you must click on View Cart where you will find all the products previously selected by you. Here you can modify the number of items and add a discount coupon if you have one. Next you must click on Finalize Purchase and here you will have to fill out the form with your billing and shipping information and select a payment method.

The data provided to OOOFF are personal and non-transferable. If you have any questions, please consult our privacy policy.

You will receive your purchase shortly, but if you have questions regarding delivery times, you can go to our Shipping Information section.


1. Payment methods

At OOOFF we make sure that you can make your purchases safely, comfortably and easily with the following payment methods:

  • Card
  • PayPal


2. Shipments

At OOOFF we currently ship to the following geographic areas.

Spain (Peninsula)

  • Standard Shipping 48/72h with GLS : €4.25
  • Express shipping 24h with GLS : €6.45

Spain (Balearic Islands)

  • Standard Shipping 48/72h with GLS : €8.85
  • Express shipping 24h with GLS : €11.45

Spain (Canary Islands)

  • Standard Shipping 48/72h with GLS : €10.85
  • Express shipping 24h with GLS : €16.45

Andorra

  • Express shipping 24h with GLS : €14.45

Portugal

  • Express shipping 24h with GLS : €6.55

3. Returns

You can return products purchased at oooff.es within 14 days, which begins counting from the moment you receive your order.

How to proceed to make a return:

  1. Send us an email to info@oooff.es indicating the order number and the reason for the return (optional).
  2. You send the product or products to be returned to TORRA 312 ACTION SL,
    Carrer Granollers 100, Bajo, 08440 Cardedeu, Barcelona.
  3. Once we receive your return and check the condition of the product, we will proceed to refund the corresponding amount.

You must send us the product or products you wish to return in the original packaging and in the same condition in which you received them.

If you want to exchange a product, you must first process the return of the order and then place a new one.

4. Taxes

Prices include Value Added Tax (VAT) in all cases, but no other taxes, fees, tariffs or surcharges.


5. Prices

The products will be sold at the indicated price, the price charged at the time of confirmation of the order by the customer being valid.


6. Customer service

If you have any questions, suggestions, queries or complaints about our online store or physical stores, you can contact us through the following channels:

Phone: +34 620 201 280
WhatsApp: +34 620 201 280
Email: info@oooff.es
Postal Address: Carrer Granollers 100, Bajo, 08440 Cardedeu, Barcelona

In the event that the resolution is not satisfactory, you can process your claim through the European Union's online dispute resolution platform at: https://ec.europa.eu/consumers/odr/main/index.cfm

7. Modification of conditions

OOOFF reserves the right to review and modify these Conditions at any time. The User will be subject to the Policies and Conditions in force at the time of using the website or placing each order, unless by law or decision of government agencies OOOFF must make retroactive changes to said Conditions, in which case, the possible changes will also affect orders that the User had previously placed.


8. Responsibility

OOOFF is not responsible for delays in the delivery of orders, or for the impossibility of carrying them out when the cause is due to an event of force majeure, and therefore, beyond our control. Among other causes, we understand that there is force majeure in the following cases, but not limited to: accidents; strikes; riots, terrorist threats or attacks; fire or explosion; meteorological causes or natural disasters such as storms, floods, earthquakes, subsidence, epidemics; problems beyond our control in the means of transport or telecommunications systems. To the extent possible, once the cause of impossibility or delay has ended, OOOFF will do everything possible to resume its commercial activities and be able to comply with its obligations and shipments.


9. Applicable law and jurisdiction

These Conditions are governed by and construed in accordance with Spanish law. In the event of any dispute or claim between the parties in relation to the fulfilment or content of these Conditions, the parties agree to submit the decision of the matter raised to the competent Courts and Tribunals of the city of Barcelona.